Whether seeking private bespoke styling, loose diamond consultation, order assistance, or an in-person appointment, our master client advisors are at your service globally.
Instant messaging, real-time diamond light videos, and immediate ring sizing guidance.
Design your custom engagement ring with 3D CAD modeling and master diamond pairing.
Detailed inquiries, order tracking, and bespoke design briefs. Responses within 24 hours.
Fifth Avenue, Suite 400, New York, NY 10036. Private viewings by appointment.
Please share details regarding your inquiry. A senior jewelry specialist will review your request and get in touch promptly.
Quick answers regarding our bespoke process, international delivery, and atelier services.
Yes. Our flagship showroom on Fifth Avenue, New York welcomes clients for private, one-on-one consultations. To ensure dedicated attention from a senior gemologist, visits are scheduled by advance appointment.
Custom engagement rings and high-jewelry commissions typically require 2 to 3 weeks from final 3D CAD approval to hand-setting, hallmarking, and IGI certification. Rush timelines can be accommodated upon request.
Every Aurivo creation is delivered in our signature discreet presentation vault box, fully insured through FedEx Priority Valuables with mandatory adult signature upon delivery.
Yes. We provide one complimentary resizing within 60 days of delivery for all bespoke engagement rings and bands, along with lifetime cleaning and prong inspection.